Your processes, finally visible.
Data from your workflows is analysed automatically: lead statistics, frequently asked customer questions, processing times and automation rates are presented in a clear management view.
MusterHandwerk GmbH · last 30 days
KPI cards, categories, lead trends, traffic-light distribution and top questions — an example of what your dashboard could look like.
Email categories
Leads per week
Week 1: 6 · Week 2: 8 · Week 3: 11 · Week 4: 13
Automation rate
Traffic-light distribution
Most frequent customer questions
All figures are fictional examples; your dashboard will display your actual workflow data.
How it works.
Workflow data
Every automated process generates structured data.
Collection
Data is consolidated centrally in Google Sheets.
Analysis
KPIs are calculated automatically.
Dashboard
Leads, response times and top questions at a glance.
Decisions
You can see what is working and where further potential exists.
What this service solves.
Decisions without reliable data
How many enquiries came in last month? Nobody knows exactly.
Invisible bottlenecks
Delays only become visible when complaints occur.
Manual reporting
Figures for meetings have to be gathered manually.
No learning effect
Recurring customer questions are not used systematically.
What your business gains.
You manage with data rather than assumptions: bottlenecks become visible, improvements measurable and reports are created without manual compilation.
Automation with sound judgement.
- Analytics show process metrics rather than monitoring individual employees. You define what is measured.
- No unchecked automated decisions in critical cases — sensitive matters are always escalated to a person.
- No binding pricing, legal or personnel decisions without explicit approval.
- GDPR requirements are considered from the outset. A legal review is required before going live with real customer data, and test and live systems remain separate.
Useful next steps
Once this workflow is in place, these are often the most useful next steps:
Discuss this automation?
In a free initial consultation, we assess how dashboards and analytics can specifically reduce your team’s workload — with no obligation and on equal terms.